We offer free shipping on orders over $200 (excluding one-piece paddles and kayaks) and ship with NZ Post, Aramex and Mainfreight.

For orders under $200, standard shipping is $8 for urban delivery and $12.50 for rural delivery via NZ Post for small-to-medium-sized parcels (DLE to A3). South Island and Lower North Island destinations are “overnight delivery” (received on the next business day). The rest of the North Island and PO Boxes are “two-day delivery” (received within two business days). Rural delivery usually adds a further day.

One-piece (full-length) paddles are shipped with Aramex from Nelson via Rural Courier. Shipping is $50 for urban addresses – rural delivery is not available. Please allow 3–5 business days for delivery.

Kayaks can be shipped nationwide to any Mainfreight depot. Standard shipping through our website is $200 per kayak. Please allow 3–5 business days for delivery to your depot before collection. Alternative arrangements can be made directly with us – please enquire if you have specific shipping requirements or you are dealing with more than one kayak.

For any other orders (bulky, odd, oversized or “ugly freight”), we will confirm shipping information with you.

From time to time, shipping network delays outside of our control may add extra days to the shipping timeframes otherwise indicated above.

Please ensure you select the applicable shipping option at checkout. In the event of an issue or error with your selected shipping option, we will contact you. Vice versa – if you select “pickup” but meant “send it to me”, let us know!

We accept orders from international customers. Please note that some brands are not available for shipment outside New Zealand. Our website will not process your international order, so please email us with your purchase request. If you are ordering ahead of your arrival in New Zealand, we are happy to look after your order until you are here.

All prices displayed on our website are in New Zealand dollars (NZD) and are inclusive of New Zealand GST. For international orders, GST is not removed from the displayed price – the listed price is the amount payable regardless of the destination country.

Once your online order is completed, you will receive an email confirmation detailing your order. We know that receiving a purchase is exciting, and we will do our absolute best to get your new treasure to you quickly!

During our main season (September to April), orders are dispatched within 24 hours (Monday to Friday) and same-day pickup is usually available. Outside of this time (May to August), orders are dispatched within 48 hours (Monday to Friday) and pickup is by arrangement.

On occasion, it may take longer to process your order than the timeframes stated above – usually when our small team are all required elsewhere! If there is a delay in processing your order, we will be in touch to advise you of any delays.

In the event of an issue fulfilling your order, we will let you know as soon as possible.